As I already said in another post, I would tell about some things that happened but I didn’t post about because I was so busy.
One of these things happened two weeks ago.
As normal I was traveling on Sunday from home back to Amsterdam. The first part from Haaksbergen with the bus to Hengelo was no problem at all. But when I in Hengelo I wanted to buy a train-ticket to Amsterdam South, the machine didn’t accept my bankcard.
Surprised by this I took my bankcard to a normal ATM machine. I just wanted to check to see if that machine would accept my bankcard.
After entering my pincode on the ARM machine, my bankcard was “swallowed” (meaning that I didn’t get it back) and a message was displayed that my bankcard was taken in because of security reasons.
There I stood on the station. Of course I had no other means with me to buy a train ticket and all service counters were closed. There was nothing else I could do then go back to Haaksbergen without a clue why my bankcard was taken in. And I can assure that this is an very uncomfortable feeling.
Back in Haaksbergen in called my team leader to explain what happened and that I would stay Monday at home to work there and travel to Amsterdam as soon I could access my money.
And still no idea why this all happened, because in the weekend the call centers of the banks are closed.
Next morning was the first thing I did was calling the bank, because I really wanted to know what happened.
After some person who tried to convince me that entered 3 times the wrong pincode, I was transferred to someone with access to more information. Then I heard what really happened.
During the Saturday before that Sunday, I used my bankcard twice in Haaksbergen. Once to pay for something I bought and once to redraw some money from my bank account. One of those two machines was around that time illegally altered to copy the information from the magnetic strip of the card. To prevent that money is stolen from people bank accounts, the bank blocks all cards that are used on the machine. Of course that can bring people in very uncomfortable situations as happened to me, but I really can understand that they act this way.
I also have to say that the bank offered all there help so I can access my money and travel to my work as normal.
By now I have a new bankcard again. It is ugly orange. Luckily the bank offeres a way to design your own bank pass. Something that I will most certainly will do very soon.
And yes, really something that only can happen to me :)